| Issue | Temporary Work Around
(if applicable) |
| Quizzes: Calculated questions in quizzes are not applying the Format (significant figures or decimals). As a consequence, it is calculating the answer but not displaying it correctly and is therefore not marking answers correctly. |
Manually re-grade calculated questions to correct significant figures / decimals |
| Books: Restoring or importing a Book from one Moodle unit into a different Moodle unit imports all Group names associated with the original unit even if the book itself had no associations to these groups. |
Manually delete all unwanted groups from the new unit |
| Email: Some emails sent from Moodle have been reported to be delayed or in some cases not received. |
Send emails from Monash Email directly or advise students to check News forums in Moodle |
| File picker: When adding a resource using the file picker in Internet Explorer (v.7), the file may appear to be loading, however will not load. |
Refresh the page by clicking F5 or use a different browser (such as Firefox or Chrome) |
| Wikis: When a collaborative Wiki has Common Module settings set to Group Mode = Visible Groups, and a specific Grouping is selected, the View tab for a group that is yet to create content will prompt the user to create a page. The settings options for this new page include a second group menu, which allows users to create pages for groups outside the original grouping. The effect is that the new page for a group outside the original grouping cannot be viewed, retrieved or moved to a correct group. |
Instruct students to only select their relevant group in the original grouping when using the Create page settings. |
Drag and drop: When a file is dragged and dropped into a hidden section, a resource is automatically created. This resource has an open eye icon and is visible. It is not hidden.
Students are unable to see the section and are therefore unable to see the resource, however if they can navigate to it a different way, i.e. the Resources link in the Activities block, the item will be visible to students. |
1.Move the resource to a visible section.
2.Click the eye icon to hide the resource.
3. Move the resource back to its original section |
| Grades: If an activity's grades are hidden in the gradebook and staff go back into the activity's settings to Update and save, the grades become visible again. |
Navigate back to the gradebook to hide the grades |
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Withdrawn / suspended / unenrolled students: Withdrawn / suspended / unenrolled students and their content remain in Moodle. This can cause confusion particuarly in Assignments / Quizzes / Workshops where withdrawn / suspended / unenrolled students are also listed and Moodle does not indicate that they have withdrawn / suspended / unenrolled.
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Lecturers should ignore students who appear in Moodle, but have been withdrawn/unenrolled/suspended. Note, these students will not appear striked through, except for in the Enrolled users page. |
| Withdrawn / suspended / unenrolled students: Withdrawn / suspended / unenrolled student names and content remain in Moodle. This can cause confusion as Moodle allows you to auto-create groups, and currently includes suspended students in the automatic assignment of groups. |
Workarounds are:
*Lecturers need to manually amend groups with withdrawn/unenrolled/suspended students.
*Group selection activity which allows students to choose their groups
*To create groups via Allocate+ which integrates with Moodle. |
| Rubrics: The deleting and reordering buttons in Rubrics and Marking guides do not appear in IE9 when compatibility mode is enabled to IE7 |
Use a different browser |
| Rubrics: Rubrics requires each criterion to have an option of 0 points. If it does not, student grades will not add up correctly. |
Ensure each criterion rubric includes a mark of 0 points.
Regrade EACH student manually to reflect the new definition.
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| Blocks: If a block is dragged and dropped to change its position and then a unit topic format is changed (e.g. from weekly to collapsed topics), the block positioning will be reset. |
Use the weight value to reposition the block instead of the drag and drop function. |
| Unit backups: Unit backups are currently taking two to three times longer since the move to the new data centre (16-17 Feb) |
18.02.2013 - This issue is under active investigation, however will take several weeks to fix |
| File loading: Files such as Images and Videos may take longer to load since the move to the new data centre (16-17 Feb) |
18.02.2013 - This issue is under active investigation, however will take several weeks to fix |
| File uploading: Uploading files, espcieally larger files may take longer to load since the move to the new data centre (16-17 Feb) |
18.02.2013 - This issue is under active investigation, however will take several weeks to fix |
| Unit restores: Unit restores are currently taking significantly longer since the move to the new data centre (16-17 Feb) |
18.02.2013 - This issue is under active investigation, however will take several weeks to fix |
| Downloading assignments as a zip file: Downloading assignments as a zip file is currently taking significantly longer since the move to the new data centre (16-17 Feb) |
18.02.2013 - This issue is under active investigation, however will take several weeks to fix |
| Moodle homepage appears blank: If enrolled in many units, the moodle ‘My home’ page may not load. Only the Moodle header can be seen. |
Visit: http://moodle.vle.monash.edu/my/index.php?mynumber=10 and select
Customise this page. Delete the Unit overview block and Navigate to your units via My units in the Navigation block |
|
Blocks, resources and activities incorrectly positioned: Blocks, resources and activities are not loading in the correct position/s. They are appearing further down the page and may be incorrectly aligned.
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Navigate to the Moodle home page: In the Settings block on the left, click Edit profile.
In the Profile settings page, ensure Screen reader is set to No. If this has not fixed the issue, please contact the Service Desk. |
| Drag and Drop: When dragging and dropping several topics/sections, resources or activities at a time, they may move back to their previous locations in the unit |
Refresh the page (click F5) after each individual drag and drop move. Alternatively turn editing on, move a single topic, then turn editing off again, making one move at a time |
| Drag and Drop: Dragging and dropping files into Moodle does not work in IE, Firefox v 3.6 and Safari v 5 and lower |
Click the Add and upload file function |
| Drag and Drop: Dragging and dropping blocks only works on the unit main page, not on My home or other Moodle pages |
Use the Move icon
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| Drag and Drop: Dragging and dropping resources or activities does not work if you're trying to add them into a topic/section you've just emptied |
Refresh the page (click F5) or always leave at least one resource or activity in the topic/section |
| Quizzes: Quizzes are freezing (if you are experiencing other unusual quiz behaviour please check this setting first as well) |
Check the browser security setting as follows:
1. While in the quiz navigate to the Settings block
2. Click Edit settings
3. In the Extra restrictions on attempts section, under the Browser security drop down menu, select None |
| Quizzes: Importing a quiz from one Moodle unit into a different Moodle unit imports the whole question bank contained within the unit the quiz originated from. All Group names from the original unit are also imported even if the quiz had no associations to it. Categories, questions and groups are ALL imported into the destination unit |
In the new unit, after importing the quiz, check the question bank and delete unwanted questions or sort them into categories as appropriate for reuse. Also Delete unwanted groups.
It is important to check that the imported quizzes work as expected after tidying the question bank |
| Callista Mapping: If a wrong Callista cohort has been accidentally/incorrectly mapped to a unit, when it is removed the cohort still appears (although greyed out) in the gradebook |
1. Backup the unit including user data
2. Restore the unit from the backup file into a new unit
3. Delete the previous unit that had been linked to an incorrect Callista cohort |
| Forums: When posting messages to forums, it is not possible to copy and paste via right-clicking the mouse. When pasting, an error message will pop up saying "Currently not supported by your browser, use keyboard shortcuts instead". |
Use keyboard shortcuts Ctrl + C to copy and Ctrl + V to paste into the forum Message window instead |
| Move icon: The move icon appears next to some resources and activities, but not others. |
If a very wide table is added to the Summary of sections it can make the move icon disappear. To fix this, either make the table narrower, or take it out of the Summary description and transfer the content of the table into a Label |
| Assignments: The Allow deleting option does not function as expected. If it's set to No a student can still delete their file/s and re-upload new ones. |
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| Assignments: The Upload a single file Assignment Activity in Moodle has an option called Resubmit. This option refers to resubmitting after grading. Please note that if Resubmit is selected, students will be able to resubmit after their assignment has been graded. |
For most assignments, Resubmit should be disabled.
Note: This is part of the Moodle 2 design |
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Quizzes: When previewing quizzes, if a lecturer completes the quiz then clicks the back button on their browser, the display on the quiz timer resets to where it was when the page originally opened. This means that it may appear as if the preview quiz has additional time, even though the timer has actually run out.
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When a student attempts the quiz, this error does not occur. Regardless of whether they click the back button or click the quiz in breadcrumbs and attempt the quiz again (or continue their attempt), the timer will show the correct time
Note: This is part of the Moodle 2 design and affects only the lecturer preview of quizzes. It does not affect how students see the quiz timer
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Browser: Units over 500MB cannot be backed-up when using IE8 or Firefox 3.6.x
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Use a different browser such as Chrome
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